Identify and analyze issues, patterns, and trends related to technical problems, usability obstacles, and product feedback.Creatively assist customers with issues related to all Evernote products.Provide top-tier support for our Evernote Teams customers in a professional, thorough, and timely manner. Provide an excellent customer experience through high quality communication and interactions.We help customers with their technical issues, fill out detailed bug reports for our technical support team, and provide thoughtful, focused feedback to internal teams, helping to improve Evernote. You will be on the front lines, interacting with our customers every single day and working collaboratively with other support team members. Evernote Customer Support needs team members who excel at providing fantastic support for our diverse customer base.
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